Q: I saw a piece of clothing and I can't find it on the website, what can I do?
A: If you have seen a piece of clothing on our social networks, but you cannot find it on our website, it is probably because it is sold out. We understand how frustrating the situation can be, but it may be that your favorite piece comes back, so stay tuned.
P: Which countries do they ship to?
A: We currently ship to all of Europe, but it is important to note that we are not responsible for any delays that may occur due to customs in each country. Please contact your local post office for more information on this issue.
Q: What are your shipping options for mainland Portugal?
A: Delivery options for Mainland Portugal:
Option A: Standard (3-5 working days) € 5.95
Option B: Express (1-3 working days) € 12.99
Q: How do I track my order?
A: Your order will be processed within 2-4 business days. When your order is shipped, you will receive an email with the necessary information so that you can track your order.
Q: How do I know that my order is complete?
A: After completing your order, you will receive an email with details that confirm the order. Please make sure to put everything you want in the cart before making your purchase. Any additional questions you may have can contact firstname.lastname@example.org. Check if the email for some other reason is in the spam.
Q: What if my order has not been delivered?
A: If, after contacting your local post office, you have not obtained any additional information, contact us at email@example.com. We will be more than willing to help.
Q: I have already placed my order. Is there a way to change it?
A: We prepare your order very shortly after we receive it. This means that there will not be enough time to change your order. We apologize for any inconvenience caused.
Q: How can I return an item or exchange it?
A: Please contact firstname.lastname@example.org to find out how to proceed.
Q: Have you received the items that I returned and how long will it take for me to receive a refund?
A: Within 7-10 business days we will proceed with the next steps for your return. Once your refund has been made, you will receive an email with the details of the refund. If you do not receive an email within the deadline stipulated above, please contact email@example.com. The refund as soon as it is made will be available in your account within 2-5 business days.
Q: I received a damaged item, what do I do?
A: On the rare occasion that your item may be damaged, we want to apologize right away. Please contact our team with a photo of the item in question before sending the product back. We will be happy to help.